Martin Grunstein

Martin Grunstein speaks about customer service, sales and the relationships that bring customers back. Based in Sydney, he studied marketing and psychology before working with Colgate-Palmolive and establishing Success Communications in 1985. His keynotes and small-group workshops examine attitudes to business, customer expectations and referrals. He develops material around the organisation’s circumstances and uses humour, drawing on experience writing comedy. His background also includes work with sporting teams on the mental aspects of performance, adding another perspective to discussions of preparation and attitude.