Nick Waldon-Howe - Hospitality

Eighteen years in hospitality, spent coaching dozens of businesses and more than 500 individuals on premium dining service and coffee culture. Nick's subject is the gap between knowing what good service looks like and having the confidence to actually deliver it, night after night, on a busy floor. He speaks on customer service, leadership, business growth and the practical side of running a hospitality operation, and he also works directly with venues as a coach. Based on the Central Coast of NSW.